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Efficient call management makes for easier business communication with less effort. Automatic call routing is a powerful feature that optimizes the way you handle incoming calls, helps keep things running smoothly, and offers the advantage of seamless connectivity even during internet and power outages. Let’s talk more about what automatic call routing is and how you can milk this feature for all it’s worth. Automatic Call Routing = Effortless Communication Automatic call routing is like a traffic cop for your phone system and is designed to intelligently guide incoming calls to their intended destinations. Efficiency With automatic call routing, calls are dispatched instantly to the appropriate recipient, reducing hold times and ensuring a quick, efficient caller experience. This not only boosts customer satisfaction but also minimizes the risk of losing potential clients due to long wait times. More time and money for you. Personalization Callers are automatically routed to the right department or extension based on their input, be it choosing from a menu or entering an extension number. This high level of personalization guarantees that every caller's needs are addressed effectively. Uninterrupted Service A sometimes overlooked benefit of automatic call routing is its capability to maintain communication even during internet and power outages. This ensures that your business remains accessible even during challenging circumstances, severe weather conditions, or technical issues. Automatic Call Routing = Continuous Connectivity Let’s talk about that some more. One of the most significant advantages of automatic call routing is the ability to maintain connectivity, even in adverse situations. Here’s how it works: Internet Outages During an internet outage, your system can be set up to route calls to alternative phone lines, ensuring that you remain accessible even when your primary internet connection is disrupted. Power Outages With the right configuration, calls can also be routed to mobile phones, preserving communication if your office experiences a power outage. Business Continuity These failover options contribute to your business continuity, enabling you to maintain contact with clients, partners, and colleagues regardless of external circumstances. This is how you stay connected and avoid downtime. Customized Call Routing Scenarios But automatic call routing isn't just about ensuring connectivity during outages; it's also about designing tailored solutions perfect for your unique business. Here are a few examples: Department-Based Routing Calls can be directed to specific departments, ensuring that customers reach the most appropriate personnel to address their needs quickly. Location-Based Routing For businesses with multiple offices or locations, calls can be routed to the nearest or most suitable office, enhancing local service. Time-Based Routing Calls can follow different routing paths depending on the time of day, allowing businesses to manage after-hours, lunch, holiday, and emergency calls effectively. VIP or Priority Routing Key clients or partners can be assigned priority, ensuring their calls are expedited to the right personnel. How to Implement Automatic Call Routing Enabling automatic call routing with Vested Networks is a straightforward process. First, we work with you to establish the ideal call routing scenarios for your business. This can include setting up departmental routing or any of those other scenarios above. Once the routing rules are in place, we help design the call flow, including options for callers to choose from menus, enter extensions, or navigate through different routing paths. After it’s all set up, it's essential to test the call routing system rigorously to ensure it operates as intended. We take all that guesswork out and help you along the whole way. Any necessary adjustments can be made. Whether you're a small startup or a large corporation, this feature guarantees that callers experience personalized, efficient service. It enhances customer satisfaction while fortifying your business against unexpected disruptions. By implementing automatic call routing with failover options, you can maximize the potential of your business phone system, delivering uninterrupted and responsive communication to callers.

In today's fast-paced business world, staying connected is everything for small businesses. In part 1 and part 2, we learned a little more about how crucial scalability is to effective business communication and how to determine if your current system will grow with you or not. Now that you’ve decided you’re ready to make the switch to a cloud-based business phone system, let’s walk through the essential steps for choosing the perfect VoIP provider. Whether you're just starting out or looking to take your small business to the next level, these 7 steps will guide you through the process of picking the best fit for you. 1. Research Compile a list of potential VoIP providers that match your business needs. Look for providers that have a reputation for reliability and good customer support. 2. Review Take all that wonderful research and dive into each company on your list. Review online resources, customer reviews, and recommendations from peers or industry associations to gather insights into the provider's performance and customer satisfaction. 3. Request Call, email, send a smoke signal (just kidding––it should be easy to get in touch. If not, that’s a red flag) to each of the providers on your list to request quotes, product demonstrations, or trial periods. Pay attention to their responsiveness, willingness to answer your questions, and the clarity of their pricing and contract terms. Take notes during your conversations. 4. Prepare Prepare a list of questions to ask providers during your evaluation process. Some questions to consider include: What is your uptime record, and do you have redundancy measures in place? Can you provide references from businesses similar to mine? How does your customer support work, and what is the average response time for support requests? Are there any security measures in place to protect my data and communications? What is the process for scaling up or down as my business grows or changes? 5. Compare This is pretty straightforward. Look at the features, pricing, scalability options, and support services offered by each provider. Take note of any hidden fees or limitations. If you’re a pro/con person, make a list! If you’re more of a go-with-your-gut person, compare the feelings you got from each company. 6. Verify Take the best of the best and narrow it down to 2 or 3 companies. Contact any references given by those providers to gather feedback about their experiences. Ask again about reliability, customer support, and whether the system meets their business needs. 7. Trial Contact your top choices for a trial or pilot period and test their service in a real-world setting. This hands-on experience can help you assess the ease of use and compatibility with your business operations. The bottom line is there are a lot of providers out there to choose from. There really are a lot of VoIP providers, and a lot of the features are the same from company to company. There’s a lot to consider when you’re choosing who to switch your business communication service to, so we hope this was helpful, and we want to leave you with this: The truth is, any cloud-based service is going to be an upgrade from your traditional phone system and help your business scale for growth. The difference is that Vested Networks operates from integrity and transparency. We want you to find the best provider for your needs, whether that’s with us or not. What sets us apart is our commitment to your success. With us, you can expect all those wonderful features you want at a competitive price. You’ll also get a seamless transition from your old system as well as thorough training and ongoing support for your new system. We are upfront, honest, and hardworking experts in our field, so if you’re considering a change, we’d love for you to head over to our contact form and request a demo from us.

Like we discussed in part 1 of this series, you should think about switching out your communication system when your business encounters specific problems or needs that your current system can't handle. It's like getting a new tool when the old one can't do the job right. To figure out if it's really time for a change, look at what your business requires now but also where you want it to go in the future. If the current communication setup isn't meeting those needs or is holding you back, then it's probably time for an upgrade. Additionally, if your system won’t hold up to future goals, maybe it’s time to consider switching. Let’s take a look at 7 questions you can ask yourself to determine if your phone system needs an upgrade. 1. Do I want my business to grow? Hear us out. This sounds like a lobbed softball question but take a second to really consider it. Are you (and perhaps those in your circle) ready for your business to grow? This is a time to evaluate work-life balance. How can you take care of yourself before you––well, take care of business? If you are ready, a cloud-based system can help make for an easier transition and free up your mental energy for things that matter to you most––both at work and at home. 2. Do I have all the features I need to support my business growth? Your communication needs will evolve as you grow. This can include advanced features like video conferencing, call analytics, voicemail-to-email, the ability to forward business calls to your cell phone, and integration with other business software. Transitioning to a new system can provide access to these features. If any of these would make your life easier, operations run smoother, or save you headache, it’s probably time to switch. 3. What current feedback can I tune into? Check your user experience both internally and externally. Assessing your communication needs is a great way to tune into feedback from customers and employees. If communication is breaking down, likely other things are too. Is anyone frequently encountering issues with call quality, dropped calls, or any other kind of problems communicating? What have your customers said about their experience with you? What are your employees saying about the processes they oversee? If there are issues, a new system could help streamline operations and keep customers well taken care of. 4. Is my current phone system worth what I’m paying? By this, sure we mean sheer number cost, but it goes deeper than that. We’re really talking about value here. Are you truly getting what you’re paying for or are you paying too much for a service that doesn’t offer what you need? If your current communication system is expensive to maintain and lacks cost-efficient features, think about upgrading. 5. Is my call volume increasing? If your business deals with or is beginning to deal with a high volume of customer inquiries or relies heavily on customer interactions, you probably need a system that offers features like call queuing, interactive voice response (IVR), and customer relationship management (CRM) integration. Premise-based systems aren’t going to cut it for you. 6. Is my business growth stunted by geographical or physical limitations? If your business has already adopted or plans to embrace remote work, you'll need a communication system that can connect remote employees, provide collaboration tools, and ensure quality communication regardless of location. Even in the absence of formal telecommuting, the ability to be connected to business operations from anywhere is something to consider, especially in the case of potentially expanding to multiple locations. 7. Am I satisfied with my current service both for the present and for where my business is headed? Really, this is what it boils down to. When was the last time you sat down and evaluated the services you’re currently paying for? As a business owner, you have a lot on your plate, so if it’s been a while since you thought about your phones (and other operational costs!), take a second to do so. If you’re currently having problems with your communication service provider, including unreliable service, poor customer support, or inadequate maintenance, it’s time to switch. If you’re having problems now, odds are as you expand, so will the issues. If you’re not certain you’ll be able to grow, expand, and do things like add new lines, users, or features as you grow without significant downtime and cost, it’s time to transition to a more flexible system that can grow with you. Once you’ve considered your needs and decided you’re ready to switch, it’s time to start researching your options. We’re understandably partial to our services, but we’d like to offer you a roadmap to choosing the best telecommunication company for you, whether that’s with us or not. Join us for part 3 where we lay out 7 steps to picking a VoIP provider.

There are a lot of phone service providers out there, so what makes us different? We’re changing the way the telecommunication industry works from the inside out. We don’t want you ever feeling lost or confused, so we have dedicated ourselves to integrity and transparency throughout your whole journey with us. The Vested Difference is our promise to our customers, employees, partners, and communities. At Vested Networks, we believe that an entrepreneurial spirit lives in us all. When properly cared for, that spirit can inspire us to accomplish magnificent things. That’s why we genuinely invest in each and every one of our customers, our team members, our partners, and in the very communities that we are a part of. That investment is the foundation behind our award-winning standard of service. We want to be the communication company that you can rely on. We work tirelessly to ensure that you have all the tools you need to succeed. We know that when you partner with Vested Networks, you’ll feel empowered to tackle anything head-on because with us, you no longer have to worry about poor service, frustrating phone calls, or wasted hours spent on hold. We are committed to addressing any question, concern, or issue with speed, accuracy, and empathy because we are truly invested in your success. “We’re here to serve you well––not just to get a check from you every month. We know how to make sure you have what you need.” - Evan Huff, Founder & CEO Whether you're the owner of a beloved neighborhood café or the CEO of a multi-million dollar company, we value your time and appreciate your trust in us. Again, we want to be the communication company you can rely on. Our founder and CEO, Evan Huff, says this: “Where we really shine is in advocacy for our customers. Our goal is to fight battles with and for you because a lot of the other providers out there don’t have the time or simply don’t care. For instance, you’re never going to get one of the big guys to actually call your internet provider for you and be the advocate if you’re running into trouble. We’re here to serve you well––not just to get a check from you every month. We know how to make sure you have what you need.” We have customizable features, a reliable system with a stunning 99.99% uptime, and a truly stellar team whom we coach continually on our core values. OUR CORE VALUES: We prioritize transparency and integrity in all areas. We guarantee open and honest communication with our clients, partners, and employees. We believe that trust is the foundation of any successful business relationship, and we cultivate that trust by providing clear, accurate information about our products and services. Period. Vested Networks maintains the highest ethical standards in all aspects of our business operations. In addition to transparent communication, we also of course abide by all applicable laws and regulations. Beyond that, we treat our clients, partners, and employees with respect and fairness. By upholding these principles, we have created an environment that fosters lasting relationships and continued success. We want to share that success with you! Lastly, as a responsible corporate citizen, Vested Networks is dedicated to making a positive impact on the communities in which we operate. We contribute to charitable organizations, support local initiatives, and actively seek opportunities to engage in meaningful social and environmental projects. We’re always open to exploring new ways to make our corners of the world a better place. We would love for you to become part of The Vested Difference and change the face of telecommunication with us.